Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. We will tell you in advance when any work like this will happen. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. 4 0 obj If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Gateshead Council aims to complete the backlog by late March next year. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". However, our partners are continuing to deliver a series of . Top Jobs in Gateshead, England. There's also additional service charges from 115.85 a week, this cost is eligible . It is also possible to claim for any damage that may have been caused during repair works. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Our business support events remain cancelled for now. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Payslips. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Were delighted that you want to come and work with us. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. She added: "Someone has got to own it. Failure to do so could give you grounds to make a council house disrepair claim against them. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Unfortunately, this job posting is expired. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. We hope to reschedule these eventsat a later date. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Do you want to work with us in helping to create spaces that are great to work and/or live in? United Kingdom. Homepage for Gateshead Councils Benefits and Council Tax information Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Office 3750 Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. The team were very helpful and understanding of my dangerous situation. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. You have the chance to buy up to 10 additional holidays per year. You have the right to appeal if you don't agree with a decision to charge you for repairs. Our housing offices are currently closed to the public. They should all be done. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. We will first make sure that it is our responsibility to do the repair. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Housing Disrepair For further information please contact the Involvement Team by: Civic Centre Repairs & Voids. Council tenants can also be offered evening appointments for repairs from 4:30pm. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. We are Gateshead Council's Housing Team. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. "The garages at Leam Lane had already been condemned, and we were working towards . If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Whats in it for you? Some of these repairs need to be inspected before the repair can be done. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. I have got this complaint, they monitor it and see it through to the end. My flat was repaired in time for my childs birth and I received rent refunds and compensation. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. 27,852 - 30,151 a year. :L+Ftc[Sdu|^Y^. This includes both small leaks and emergency repairs. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Gateshead Council 4.0 . Our business support events remain cancelled for now. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. East Ham Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. London Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. The report found the repair centre's ability to handle calls was deemed 'critically low'. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Background 2. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. People really are our greatest asset at Gateshead Council, and we value every employee. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. These include re-fixing toilet seats and repairing minor leaks. If this is not possible, we will replace with the items we hold in stock. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Regent Street Well, theres so much on offer and heres just a few of the highlights! We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. We have guidelines on how long different repairs should take. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. This covers things like outside painting, replacement windows and annual gas servicing. If your repair can't wait until the programme we will carry it out within the normal timescales. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. <> "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. 0191 433 3174. housingadvice@gateshead.gov.uk. You can also claim compensation for the damage that has been caused during repair work. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. NE8 1HH However, the contractor will not ask you for any money when they call. <>>> Gateshead Council. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Internal deterioration such as damage to carpet, walls etc. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Our employees and contractors carrying out work will show you an identity card. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Thank you so much. Gateshead Council aims to complete the backlog by late March next year. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. 182-184 High Street If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. endobj Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Any resident with My Housing Account can access this service. endobj For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. The contractors are currently repairing seven properties a week. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. All rights reserved. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Reporting repairs Home. We hope to reschedule these events at a later date. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. The council is responsible for most repairs to your home. : 50K - 53K. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Work to the outside of your home may not need an appointment. about Our Customer Scrutiny Panel needs you! In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Read more about the Housing Capital Investment Programme. View details of your former and current tenancies including rent statements and repair. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Thursday 26th January 2023. As a tenant you are not automatically covered for any of your home contents. 1 0 obj The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. These are repairs which could cause injuries or further damage if they are not dealt with quickly. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Visit directory. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Some work to your home is done as part of a planned maintenance or investment programme. Please continue to be patient, as we are experiencing a high volume of phone calls. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation.
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