We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. 2730-055 Barcarena, Customer Services Department . Fantastic service with a lovely consultant. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. display: block !important; _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; Saturday: 9am 5:30pm A nice change from the hassled feeling I often feel when dealing with call centres. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. .fancybox-title {} (Madrid), Espaa. (But perhaps that was because I wanted to spend money!). .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} These can take up to 7 working days to get to you. . However, if you'd rather complain directly, you can use the above address to contact Staysure. Very friendly, nice people to deal with. } 2 Staysure Customer Service interview questions and 2 interview reviews. Thursday 29 December: 8:30am 8pm .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} But the actual service once connected to an agent was excellent. Finally I started a new booking and was successful in receiving a quotation which I accepted. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. If you need to cancel your policy please click here. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. Dear Eric,Thank you for your 5 star review. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Instead, theyre full of the info you need to get things sorted. We class a complaint as any expression of dissatisfaction whether written or verbal.. (function($) { They have made a bad situations 10 times worse. Chased and chased and chased to pay. We encourage our colleagues to speak up and stand by our values of being genuine and caring. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. n 71 Edifcio D 2 Dt, Queluz de Baixo I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Staysure is a trading name of TICORP Limited. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. As I was desperate I bought it. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Theres no jargon in our rights guides. Thank you. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. In the 4 years I was there I hit some sort of bonus each month. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. My bugbear with insurance companies is the usual interminable wait for queries to be answered. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. The operative on the phone was superb and I thank her for guiding me so expertly through the process. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Customer Service Representative interview process at Staysure. .wsite-image div, .wsite-caption {font-size:18px !important;} Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv var ASSETS_BASE = '//cdn2.editmysite.com/'; Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Was this review helpful? Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. 2023 Resolver Consumer Online Limited. .wsite-footer blockquote {} } The HR Team. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. All rights reserved. We use dedicated people and clever technology to safeguard our platform. Were available during the following times: She had to cancel her holiday to undergo treatment and submitted a claim. The process to get the policy on my smartphone is too convoluted - passwords etc. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], Anyone can write a Trustpilot review. Were sorry that you did not enjoy your time with us and we wish you success in your future role. In the end left the company with 66 pay in a cost of living crisis with child. I could put it down racism but overall they are just a horrible company who treat people bad. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Will look around for my next policy. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Your Staysure Reviews. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Tuesday 27 December: 9am 5pm When is a time you've been in a difficult situation and how did you solve it? We also ensure all reviews are published without moderation. #wsite-content h2.wsite-product-title {} Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Pros & Cons are excerpts from user reviews. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. left: auto !important; a:visited, .fancybox-title {} Warm regards,Vicki. If youd prefer to speak to a member of the team on, please call us on: Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 A lot of pressures, every second of your day is reviewed! Here are 8 tips for writing great reviews. Warm regards,Vicki. document.documentElement.initCustomerAccountsModels++ _W.isCheckoutReskin = false; - Saturday: 9am - 5:30pm _W.storeCountry = "GB"; The People Team. See if we've answered your question in our Covid Help Centre . $(function() { Application. var STYLE_PREFIX = 'wsite'; Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. You can be certain that youre talking to the right person at the right time. Interview. Learn more about Resolver Pro and how to claim your business. We also ensure all reviews are published without moderation. Most of the time the customers were great and easy to get along with. Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. .wsite-button-inner {text-transform: none !important;} Have a fantastic holiday. "560799075470977588",
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