ZipCash is NTTAs electronic toll collection process for non-TollTag customers. I go straight thru and do not drive toll roads while in Texas. We will keep you informed about our progress. Thanks to all authors for creating a page that has been read 121,648 times. Total charge close $38 dollars one way. The NTTA currently waives all administrative fees for TollTag customers but will begin charging TollTag customers the ZipCash rate if their account falls into arrears to offset the additional cost of collection when they are billed because their account is not updated, said Clemson. I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. I've never had to dispute a charge with NTTA, but my experience is that most agencies are reasonable and want to work things out. As far as I know the only functional difference is that TollTag works at the airport and TxTag does not. %%EOF /r/Dallas is a home for discussion and content related to the Dallas/Fort Worth Metroplex. I have a picture as proof, Desired outcome: I had already sent out a check for the $13.98. Privacy Policy. You have four options: (1) Call the Customer Service Center at 1-800-745-3727 (2) Stop by one of the four full service stores in Oklahoma City, Tulsa, Midwest City or Walters (3) Go to one of our Limited Service Facility partners around the state (4) Set up and use an online account through pikepass.com. Get the Toll dispute completed. In Collin County, this is normally in Precinct 3-1, and 3-2 in Plano or in Precinct 4 in Frisco, Texas. However, with automatic payment systems comes the possibility that the system or you could make a mistake. We research all concerns you bring to our attention. Reports are accepted via phone or online at anytime 24 hours a day, seven days a week. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. How to Dispute a Toll Road Violation: 13 Steps (with Pictures) Driving Vehicles Toll Roads How to Dispute a Toll Road Violation Download Article parts 1 Scrutinizing Your Notice 2 Registering Your Dispute 3 Requesting a Hearing Other Sections Related Articles References Article Summary Written by Jennifer Mueller, JD How do I dispute a NTTA charge? NTTA is a foreign-owned company. x We use cookies to ensure that we give you the best experience on our website. Please make a note to this file that We were the victims of a crime called Title Jumping. For example, the San Joaquin Hills Transportation Corridor Agency requires your request for an administrative hearing be accompanied by a deposit of either $250 or the amount of the toll evasion penalties assessed, whichever is less. Has anyone had similar experiences? Delivered 8/6/22 @ 10:05 am Desired outcome: Saturday/Sunday: Closed, 39025 LBJ Service Road (Northwest corner of I-20 and I-35E, located inside the Department of Public Safety office), Dallas, TX 75232, Monday - Friday: 8 a.m. - 6 p.m. This will put people out of business. If this was any other agency, increasing the amount of money owed after reporting the amount to collections would be illegal but NTTA seems to think theyre above the law. NTTA will accept any of the documents above, however, we cannot accept a handwritten bill of sale or another type documentation of sale, even if it's notarized. The NTTA can also place registration blocks on vehicles in relation to allegations of failure to pay tollway charges. I want my credit report clear, and this company held responsible for scamming people. and our Call us at 844-5RESPND (844-573-7763) orfill out our customer complaint form. Leonora Bucklin of Dallas learned she was charged for tolls on a car she no longer owned. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. This means that the extra $700 is comprised of either fraudulent charges or excessive and likely illegal administrative fees. It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. As long as your account is active and current, you should be able to resolve the problem by associating the toll bill assessed with your active account. Labor Day - September 2 & 4 A chargeback is when a customer asks their credit or debit card provider to reverse a charge. By signing up you are agreeing to receive emails according to our privacy policy. 75093, : The Harris County Toll Road Authority (HCTRA), can be contacted on their customer care service for toll disputes on their toll facilities or for, : The Central Texas Regional Mobility Authority (CTRMA), requires you to fill up their Toll Violation Defense Form, Disputing toll of toll pass network in Texas, Texas Department of Transportation can be approached with their online inquiry form. How to contact the NTTA Ombudsman. Cancel the bill that I received. W. The Illinois Tollway gives you two ways to dispute a license tag image: You may either state that the plate is incorrect, or that the image is missing. Open in new tab Call NTTA Customer Service 972-818-NTTA. I incurred an NTTA toll in mid January, but never received a bill by mail. On 10/24/2022, @ 16:02:57 and 16:05:59 this occurred. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. [1] By phone: 469-801-3662 By email: @email In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. To make a long story short; I recently had to move from Chambers county to Tarrant county and did not have access to my mail for several months. Order/Transaction ID. 108 0 obj <>stream This is on 183. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. Maybe try the online option if you haven't already? I sent the collections firm a letter disuting the claim and asked for valodation of the . Notify law enforcement, either your local police or the police in the area where the toll charges arose, the moment you receive a toll bill that has improper charges. NTTA is dedicated to the highest standards of integrity and transparency. Archived post. On Monday, October 17 around 4:45pm, I was on 121 heading South in the far left lane with the intention of getting on the 183 toll road when I saw that the charge would be $21.95. In general, the reasons accepted for dispute are: The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. Stick the tag to the windshield in the proper location, pressing it flat. Reimburse me for the Kansas charges. Careers -@email They admitted they never called, or emailed me. I paid the charge reluctantly, however it seemed highly suspicious that the first time I hear about this is almost a year later. The NTTA says it's an issue with the Tx Tag department. There was an error with his temp tag and he should not have been charged on this vehicle. A North Texas woman says she's being falsely charged for driving on toll roads she's never driven on. Usually, there will be a straightforward and user-friendly way to dispute a charge over the phone, on the web, or through their online banking app. wikiHow is where trusted research and expert knowledge come together. Consumer Dispute Center. , requires you to send a notarized copy of Affidavit of Non Liability to the Enforcement Branch. % of people told us that this article helped them. 5900 W. Plano Parkway, Suite 100 | Plano, TX 75093, New Year's Day - January 2 I never received a letter, nor was it ever charged to the card I have on file linked to my toll tag. The NTTA processes payments for TollTags, TxTags and EZ TAGs. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. You can dispute a charge on a Discover card online or by calling Discover customer service at 1 (800) 347-2683. Download the appropriate form. I call to dispute a billing that was sent to me 1/12/2023 in the amount of $5.07 and spoke with kim regarding the matter as i have not been to Texas on a tollway at anytime when visiting texas period so they must gotten my information from a frontage rd cause i don't travel on any tolls roads. Check the website for the toll road for their contact details. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. I asked that when the check was received to credit it to my new account. You can also report a problem online with Pikepass, Get started with TollGuru Toll API or Cloud Services, Find Charging stations, toll rates, restaurants and other points of interests (POI) along your route. We use cookies to make wikiHow great. Call in to see what happened and the manager said i have to pay the fees and nothing they can do! How did they get food poisoning in bridesmaids? How It Works Follow These Steps Step 1 Select Travel Date & Time Step 2 Select Parking Location & Prepay Step 3 Enter the airport using a lane marked TollTag or QR Code, depending on the method selected on your booking reservation Step 4 Park your car in the location indicated on your booking reservation - Terminal or Express North Step 5 Call the customer service center. I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. By email: @email NBC 5 Responds is committed to researching your concerns and recovering your money. Two employees told him that if he didn't pay the bill, he could be arrested, he said. Desired outcome: After speaking with a few personnel, I was told that the charges were my responsibility. I asked why would they do that? Reddit and its partners use cookies and similar technologies to provide you with a better experience. . Desired outcome: For example, in California, the hearing must be scheduled within 15 days of the toll agency's receipt of your request. However, they were sued in federal court over the issue and have now fallen into line with the spirit of the law that allows for these types of administrative fees. Every time that vehicle passes through a toll, the owner's account is debited. Memorial Day - May 27 & 29 So I decided to get the toll tag. In an email, Bucklin wrote, in part, "After I called NBC 5 Responds, I was connected with a wonderful woman who came to my rescue and got me connected to the right person.. Desired outcome: Central Texas Regional Mobility Authority (Mobility Authority) If you do not have an electronic tag and you drive on roads operated by the transportation agencies above, you might receive two separate bills, depending on which roads you use. Once on the site, in the lower right hand corner, you will find an option that states 'View Receipt and Online Payment Options.' With about $9 billion in debt secured by future tolls, NTTA confronts a . Amount of transaction. hb``a``ZT Cookie Notice The operator that answered my call spoke over me and did not address my concerns. Monday - Friday: 8 a.m. - 5 p.m. The Ombudsman will respond in writing regarding the disposition of your concern. NTTAs easy-to-use At Your Service reservation system makes getting personalized help even more convenient. The signs that show the charges come too late. Project Communications -@email For your convenience, we offer online customeraccount management24 hours a day. Very similar to having a speeding citation issued against a driver. Christmas - December 23-26. Some toll agencies also provide the option of disputing your toll violation using email or fax. 9505510311952217112793 We currently are awaiting a date from the Courts for our hearing. I was told if you do not use the tag for a year they will do that. I called NTTA and explained the vehicle was sold prior to these tolls. Edit your ri toll dispute form online. Get updates on whats happening in North Texas to your inbox. Although hearings typically are less formal than an actual trial, you will exchange evidence with the administrative board. The driver of that car ran up toll bills of nearly $700. Desired outcome: The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. The vehicle was reported stolen before the toll transaction occurred. Reimburse the $13.98 that was never posted to my account. How can I avoid tolls like this in the future? New comments cannot be posted and votes cannot be cast. Remove the late charges, deduct the $2.94 from my ZIPCASH account. Stephanie said she would fix the error, but then hung up on me. The vehicle was reported stolen before the toll transaction occurred. Many individuals choose to pay toll fees via cashless tolling, using a TollTag that is registered to a specific vehicle. 70 0 obj <>/Filter/FlateDecode/ID[]/Index[48 61]/Info 47 0 R/Length 109/Prev 464947/Root 49 0 R/Size 109/Type/XRef/W[1 3 1]>>stream Plano, TX. 6. Research source . This 2011 Honda CRV no longer belongs to me. Stop monopolizing the rates. NTTA will not accept payment and they continue to add charges. Chester, PA 19016. They probably do this because they are charged by their merchant processor per transaction. Explain your situation, and ask for their intervention. So you do not want to ignore the citation for failure to pay tollway. So if they charge at $40 increments they are charged something like 30-40 per $40 versus 20-30 per every $2 toll charge. Reimburse the discount of $4.84 as promised. I called to explain that vehicle is no longer in my possession or name. This complaint was posted by a verified customer. North Texas Tollway Authority [NTTA] - Removed my vehicle with out my request, Billed tolls for a vehicle I sold (Dispute# 7738900). RT @HCTRA: Today's the day! A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if: Save my name, email, and website in this browser for the next time I comment. This crazy the billing period stated was between 12/25/2022 to Can you believe this. I keep getting bills for some toll charge from ntta with my name and a vehicle that doesn't even look like mine .My vehicle was never within 500 miles of Texas .This has gotta be a scam but I when I call in they say I have to . Payment location types and available services are defined on each tab.
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